There are 4 Service Plans available.
Select the plan most suitable for your needs and Alert service engineers will ensure that your systems are maintained in good working order.
Service Level | Basic | Preventative | Labour Inclusive | All Inclusive |
---|---|---|---|---|
User Training | ✓ | ✓ | ✓ | |
24 hour service call out – 365 days per year | ✓ | ✓ | ✓ | ✓ |
24 hour technical telephone support | ✓ | ✓ | ✓ | ✓ |
4 hour guaranteed emergency response | ✓ | ✓ | ✓ | |
‘Hot Swap’ – repair or replacement of faulty equipment | ✓ | ✓ | ✓ | |
Remote diagnostics (Networked and Monitored sites) | ✓ | ✓ | ✓ | |
One Planned Preventative Maintenance (PPM) visit *+ | ✓ | ✓ | ✓ | |
One Corrective Maintenance service visit | ✓ | ✓ | ✓ | |
Call out and on-site system repairs | ✓ | ✓ | ||
Call out, on-site system repairs and parts | ✓ |